This Privacy Policy explains how Solar Domain Pty Ltd T/A as Top Solar Solutions (ABN 92 618 569 789) (“Top Solar Solutions“, “us“, “we“) collects, uses, discloses and handles any personal information we collect from you, and how to contact us if you wish to access or correct your personal information, or complain about a breach of your privacy. This privacy policy may be updated or amended from time to time for any reason to reflect our practices and obligations. This policy is incorporated by reference to our Terms of Use that apply to the services provided by Top Solar Solutions. Any changes will take effect when they are made or posted on our website. You are advised to consult this Privacy Policy regularly for any changes. Top Solar Solutions complies with the Privacy Act 1988 (Cth). All site users can find more information regarding privacy by visiting the Office of the Australian Information Commissioner’s website.

2. What Personal Information Do We Collect And Hold

The type of personal information we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include: • full name; • mailing or street address; • email address; • telephone number; • payment information and records; • details and information, you have provided in relation to conducting a comparison or products and services with us; • details of the products and services you have purchased from us or one of our partners or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries; • any additional information relating to you that you provide to us directly through our websites or indirectly through use of our website or online presence through our representatives or otherwise; and • information you provide to us through our service centre, customer surveys or visits by our representatives from time to time.

3. How We Hold Personal Information

We will take all reasonable steps to protect the personal information that we hold about you from misuse, loss, or unauthorised access, including by means of firewalls, password access, secure servers and encryption of credit card transactions. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know as soon as possible by contacting our Privacy Officer at admin@solardomain.com.au. or our contact details set out in Section 8 below.

4. Why Do We Collect, Hold, Use and Disclose Personal Information

The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide best possible quality of customer experience. We collect, hold, use and disclose your personal information for the following purposes: • to provide you with news, information or advice about our existing and new products and services and to enable our affiliated company Energy Savings to provide electricity and gas comparison services to you; • to verify your identity and to communicate with you, including but not limited to, by email, mail, SMS or telephone; • to manage and enhance our products and services; • to allow third party organisations to contact you to arrange connection and supply of products and services and the creation of service delivery accounts; • to provide you with access to protected areas of our websites; • to conduct promotions on behalf of Top Solar Solutions and selected third parties, and to send you information you have agreed to receive about topics we think will be of interest to you; • to provide as part of business data to third parties if you have authorised us to do so; • for our administrative, marketing (including direct marketing), promotional, planning, product/service development, quality control and research purposes, or those of our contractors or external service providers; • to provide your updated personal information to us, our contractors or external service providers; • to investigate any complaints about or made by you, and/or • as required or permitted by any law (including the Privacy Act). Your personal information will not be shared, sold, rented or disclosed other than as described in this policy.

5. Use of Cookies

In some cases we may also collect your personal information through the use of cookies and other tracking devices. When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website, without bothering you with a request to register or log-in. It also helps us keep track of products or services you view, so that we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user movements, and gather broad demographic information.

6. Securing your information

Top Solar Solutions places great importance on safeguarding the confidentiality of your personally identifiable information. We employ administrative, electronic and physical measures to ensure that your information is protected from misuse, loss, unauthorised access, modification or disclosure. However, we cannot guarantee that hackers or unauthorised personnel will not gain access to your personal information despite our efforts. Ultimately, you are responsible for keeping your account information secure. Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information that we hold.

7. Correcting or Deleting your information

Top Solar Solutions is committed to maintain accurate, relevant and appropriate information about our website users. You may request access for your personal information if it is in accordance with the Australian Privacy Principles. If you believe that any personal information which we hold about you is incorrect or out of date, or if you have concerns about how we are handling your personal information, please contact our Privacy Officer at admin@solardomain.com.au and we will try to resolve those concerns. If you wish to have your personal information deleted, please contact our Privacy Officer at admin@solardomain.com.au and we will take reasonable steps to delete it.

8. Complaints about privacy

If you have a complaint about our Privacy Policy or believe that we have breached your privacy, please contact us as follows: Privacy Officer – Top Solar Solutions Unit 45, 11-21 Underwood Road, Homebush, NSW 2140, or via email at admin@solardomain.com.au or via phone on 1800 867 765. We will investigate your complaint and attempt to resolve any breach that may have occurred in accordance with the Privacy Act 1988 (Cth). If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Office of the Australian Information Commissioner.

9. Third Party Websites

Top Solar Solutions’ website and the platform may have links to third party websites and products. If you access those links, you acknowledge that they are for convenience only and that no warranty is offered in relation to how personal information will be treated by the operators of those websites and/or parties offering those products.

10. Unsubscribe

To unsubscribe or opt out of communications from us, please email our Privacy Officer atadmin@solardomain.com.au. Or at the address identified in section 8 above.